Frequently Asked Questions
Ordering and Payments
How do I place a Purchase Order?
Please visit our Purchase Order page found here for instructions.
Where can I find pricing on products?
All products will have either a set quantity to select or a quantity that you may type in, the price will then be directly on the page.
I want to customize my order with logos and my brand, how do I do this?
Simply add all the items you wish to purchase into the cart, then select Brand my Products. Branding costs an additional $50.00 for
the entire order. Then, checkout with all your information and an Outbound Solutions team member will help you!
How long do I need to wait to receive my order?
Typically most products will ship within 5-10 business days. For larger orders this may be different and a team member will assist you with a
I have items in my cart and want to checkout, but I dont have an account, how to I place an order?
You may either press the Sign up button on the top-right, or, you can proceed to checkout and you will be prompted to either login
or signup. Items in your cart will automatically migrate to your new account.
What payment methods do you accept?
We accept standard credit cards, PayPal, and Purchase Orders.
Who is your shipping carrier and what are our options?
We ship via UPS and we offer Ground, 2nd Day Air, and Next Day Air. Rates may be different based on volume and delivery location.
We want to order partitions, but cannot choose UPS, what should I do?
Since paritions are very large we do not ship with the standard UPS shipping. Simply press the Quoted Shipping and a team member will quote you for
the delivery price of partitions.
Return and Refunds Policy
Do you accept returns?
Due to the personal nature of our products and the current pandemic status, at this time all sales are Final and non-refundable.
Outbound Solutions cannot offer returns or exchanges of any of our products.
Do the face shields fog when using? How clear are they?
Our faceshields are made of anti-fog technology and are also scratch resistant. The visor is a clear, .015" APET Plastic solution.
Are there samples offered?
Yes! We offer a sample pack for 1 Adult and 1 Youth Sized Face Shield found
here. We also have you covered for delivery.
Do you have customized face shields? Can we add our logos and branding?
We offer custom and
standard faceshields for both youth and adults. We highly recommend customizing your faceshields on a desktop for the best experience.
Are the Face Shields reusable?
Yes, these face shields are designed for long term use and do not need to be thrown away. You can clean them with soap and water, anti-viral wipes, and other
Is there Latex in the Face Shields?
No, our Face Shields are made of Latex Free Elastic Strap and a Latex Free Polyethylene Foam for the head-piece.